Privacy Policy
Privacy Policy
OÉSARI™ (“we,” “our,” “us”) respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, contact us, or purchase our products.
1. Information We Collect
When you interact with our website or place an order, we may collect information including:
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Your name
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Email address
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Phone number
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Billing and shipping address
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Order and transaction information
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Information you provide when contacting us or making an enquiry
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Marketing preferences
Payments are processed through secure third-party payment providers. OÉSARI™ does not directly store your complete credit or debit card details.
We may also collect technical and usage information through cookies and similar technologies, including information about your browser, device, IP address, and how you interact with our website.
2. How We Use Your Information
We may use your information to:
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Process, fulfil, and deliver your orders
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Process payments and transactions
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Communicate with you about your order, account, or enquiries
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Provide customer service and respond to requests
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Send marketing communications, offers, or updates where you have chosen to receive them
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Operate, maintain, and improve our website
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Improve our products and customer experience
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Detect or prevent fraudulent or unauthorised activity
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Maintain appropriate business and transaction records
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Meet applicable legal, regulatory, accounting, and tax obligations
3. Storage & Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Personal information may be stored using secure third-party systems and service providers used to operate our website, process transactions, communicate with customers, and fulfil orders.
Payment transactions are processed through secure third-party payment providers. OÉSARI™ does not directly store complete payment card details.
While we take reasonable measures to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.
4. Sharing of Information
OÉSARI™ does not sell or rent your personal information.
We may disclose information where reasonably necessary to trusted third-party service providers that assist us in operating our business, including:
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Website and ecommerce providers
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Payment processors
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Shipping, postal, and courier providers
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Email and communications providers
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Analytics and technology providers
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Professional advisers or service providers where reasonably necessary
These providers may only receive information reasonably necessary for the services they provide.
We may also disclose personal information where required or authorised by law, or where reasonably necessary to protect our legal rights.
5. Cookies & Analytics
Our website may use cookies and similar technologies to operate website functionality, remember preferences, understand website usage, analyse traffic, and improve the customer experience.
We may use third-party analytics and website technologies to help us understand how visitors interact with our website.
You can control or disable certain cookies through your browser settings. Disabling cookies may affect the functionality or performance of parts of our website.
6. Marketing Communications
Where you have chosen to receive marketing communications from OÉSARI™, we may use your contact information to send you product news, updates, offers, or other marketing communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us directly.
Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications necessary to process or manage an order.
7. Access & Correction
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading.
You may also ask us to delete personal information where appropriate. Certain information may need to be retained where reasonably necessary for legal, accounting, tax, fraud prevention, dispute resolution, or other legitimate business purposes.
To make a request concerning your personal information, please contact us using the details below. We may need to verify your identity before actioning a request.
8. Third-Party Links
Our website may contain links to third-party websites or services. OÉSARI™ is not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review the privacy policies of any third-party websites or services you choose to use.
9. Overseas Service Providers
Some of the third-party technology, ecommerce, payment, analytics, or other service providers we use may process or store information outside Australia.
Where applicable, the handling of information by those providers is also governed by their respective privacy and data protection practices.
10. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, accounting, tax, dispute resolution, and business record-keeping requirements.
When personal information is no longer reasonably required, we may take reasonable steps to delete or de-identify it, subject to any legal or legitimate record-keeping requirements.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable requirements.
Any updated Privacy Policy will be published on this page with a revised effective date.
12. Contact
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at: