Shipping

As a small-batch studio, orders are prepared and packed with care. While most ship within 1–2 business days, please allow a little extra time during launch periods or when batches are freshly completed.

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Australia

Orders are processed within 1–2 business days. You’ll receive an email with tracking details once your order has been dispatched.

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• Standard Shipping Flat Rate: $10 AUD, delivery in 2–4 business days depending on location.

• Express Shipping Flat Rate: $20 AUD, delivery in 1–3 business days depending on location and carrier availability.

• Complimentary shipping for orders over $150 AUD.

 

Deliveries are fulfilled via Australia Post or selected couriers. Where applicable, if delivery cannot be completed, the carrier may provide instructions for collection or redelivery.

Please allow additional time during peak periods and public holidays.

All orders include tracking, and you’ll receive an email with tracking details once your parcel has been dispatched.

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Lost or Damaged Parcels

OÉSARI™ takes care to package orders securely before dispatch. Once an order has been dispatched, delivery is undertaken by Australia Post or our selected courier partners and delivery timeframes may be affected by circumstances outside our control.

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If your parcel is delayed, lost, or arrives damaged, please contact us at hello@oesari.com.au as soon as possible, preferably within 7 days of the expected or actual delivery date. For damaged parcels, please include your order number and clear photographs of the parcel, packaging, and damaged item.

 

We may ask you to retain the packaging while the matter is investigated and will assist with any necessary enquiry or claim with the carrier.

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Any refund, replacement, or other remedy will be determined having regard to the circumstances, the outcome of any carrier investigation, and your rights under Australian Consumer Law.

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International

We ship worldwide from Brisbane, Queensland, Australia. Delivery times vary depending on the destination and carrier.

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International shipping is charged at a flat rate calculated at checkout depending on the destination and courier service.

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All international orders include tracking, and you’ll receive an email with tracking details once your parcel has been dispatched.

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Customs & Duties: Duties, taxes, import fees, and local handling fees are determined by the relevant authorities in the destination country and are the responsibility of the customer. OÉSARI™ does not reimburse customs duties, taxes, import fees, or local handling charges.

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Lost or Damaged International Parcels

OÉSARI™ takes care to package orders securely before dispatch. Once dispatched, international delivery is undertaken by the relevant postal or courier service and may be affected by circumstances outside our control.

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If your parcel is delayed, lost, or arrives damaged, please contact hello@oesari.com.au as soon as possible, preferably within 7 days of the expected or actual delivery date, so we can assist with an enquiry with the carrier.

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For damaged parcels, please provide your order number and clear photographs of the parcel, packaging, and damaged item.

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Any refund, replacement, or other remedy will be determined having regard to the circumstances, the outcome of any carrier investigation, and any rights that apply under Australian Consumer Law.

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Delays: Customs clearance, quarantine processes, carrier disruptions, and other circumstances outside our control may result in additional delivery time.

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Exclusions

OÉSARI™ does not ship to countries where cosmetics imports are restricted or prohibited. If you’re unsure whether delivery to your location is permitted, please contact us before placing an order.

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Returns & Exchanges

OÉSARI™ formulas are crafted in small batches to ensure freshness and integrity. We ask customers to choose carefully before purchasing, as we do not accept returns or exchanges for change of mind.

 

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Returns & Exchanges

For reasons of hygiene and safety, we do not accept returns, refunds, or exchanges for:

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• Opened or used products, unless the product is faulty or another remedy is required under Australian Consumer Law

• Samples

• Gift cards

• Free gifts or promotional items

• Bundles

• Items purchased on sale or as part of a promotion

• Change of mind

• Ordering the wrong product

 

These exclusions apply to change-of-mind returns and do not exclude any rights you may have under Australian Consumer Law.

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Faulty, Damaged, or Incorrect Items

If you believe an item is faulty, damaged, or incorrect, please contact us at hello@oesari.com.au as soon as possible, preferably within 7 days of delivery. Please include your order number, details of the issue, and clear photographs where applicable so we can assess the matter promptly.

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OÉSARI™ reserves the right to assess a product before providing a remedy where permitted by law.

For products that can be readily posted, customers may be asked to return the item for assessment. If the product is confirmed to be faulty or otherwise fails to meet an applicable consumer guarantee, OÉSARI™ will reimburse reasonable return postage costs in accordance with Australian Consumer Law.

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If assessment determines that the product is not faulty and does not otherwise qualify for a remedy, return or associated costs will remain the responsibility of the customer.

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International returns must be shipped back to Australia where a return is required. Customs duties and taxes charged by the destination country are non-refundable by OÉSARI™, except where otherwise required by applicable law.

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Refund Process

Where a refund is approved, it will be made to the original payment method unless otherwise agreed or required by law.

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Most refunds are processed within 5–7 business days once approved. Please allow additional time for your bank or payment provider to make the funds available in your account.

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You’ll receive an email confirmation once your refund or exchange has been processed.

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Your Rights

Nothing in this policy excludes, restricts, or modifies any rights or remedies available to you under Australian Consumer Law.

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If a product fails to meet an applicable consumer guarantee, you may be entitled to a remedy under Australian Consumer Law. The remedy available will depend on the nature and circumstances of the problem.

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Questions? We’re here to help: hello@oesari.com.au